Refund policy

We have a 30-day return policy, for non earring items. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at littlegoddess@outlook.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Physical Item Refunds
We will notify you once we’ve received and have inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for change of mind reasons. Refunds are also not available in cases of inappropriate care of your purchased items. Please get in touch if you have questions or concerns about your specific item.

Resin Workshops
In regards to our Resin Workshops being delayed for any reason we will move you to a ‘Next Workshop Date’ of your choice. Your payment will be transferred to your chosen next workshop date.

Sickness - In cases of Covid19 or other illness participants can transfer to a Workshop on another day this is accessed on a case by case basis at The Business's (Little Goddess) discretion.

Workshop Refund Policy

Refunds for workshops are managed based on a timetable of diminishing redeemable value. (ie: notice period & replaceability) 
A full refund given if cancelled 2 weeks prior to the workshop commencement date.
No refund offered in cases of non attendance
Workshop attendance can be transferred to another person. This needs to be arranged a minimum if 7 days before the commencement date of the workshop.

Transfers will be offered one time only if the participant is still not able to attend after the first transfer the fee for attendance will be forfeited.  Participants will only be able to transfer to 'another' workshop date that has no other transferred participants already attending.

In cases where there is a Waiting List for a workshop Little Goddess will in some cases considered this to be the same as the original participant attending the Workshop.